Digital Consulting and Marketing. Customer Journeys and Processes. Bespoke Digital Systems and Application Development. Governance & Reporting. Big Data and Analytics.
01. Digital Consulting
The range of consulting services we provide, engage clients to appreciate their ‘Digital Readiness’. This helps to identify areas of the business that need to change before the technology.
Our team of Digital Consultants, provide specialist services, to create bespoke roadmaps for every client. The best practice techniques employed, include innovation workshops, readiness charts, case study learning and many more.
02. Digital Customer Experience & Process Change
We have significant expertise, in mapping current processes and customer journeys, through engagement with internal and external customers. Our powerful, but simple visuals, show clients, what the future can look like. This helps to trigger discussions around the best way to get there. This is when, we can use our specialist experience, to guide our clients to defining roadmaps for the future. The most important factor in these discussions, is appreciating the cultural profile, of every client and preparing a plan that fits this.
03. Digitisation, Application Development, Tailoring & System Integration
We have the capacity to provide a range of up-to-date Digital products, tailored to our client’s bespoke needs, and if that’s not enough we can build from scratch. These are some of the Digital products we have already created for key clients
CRM systems, Mobile Apps and Corporate websites
Customer Dashboards and integration with internal systems (API's)
Customer portals linked to CRM’s and case management systems
Bespoke systems for route optimisation, etc.
We can also integrate tools, with the specific strategies that have come from our Digital consulting such as the Digital Marketing Strategy or Customer Journeys.
04. Digital Governance and reporting
We help to create the right governance structures to manage and monitor the new ways of working. Without this framework, positive gains can be easily lost and teams can go back to the old ways of working.
05. Insight into everything Data
We help our clients make better decisions using the data that is ‘floating around’ their organisation. We link the analysis to the specific measures, which clients may require to gain a competitive edge in their industry. We have extensive experience of ‘Data Warehouse’ and ‘Big Data’ projects, that can be used to improve performance management and commercial decision-making. We have a team of experts, who are accredited in many well-known applications and have helped unpick the data conundrum for different clients.
How we Do it
All our assignments use insights from best practice, yet we retain the flexibility, to adapt our approach to the unique culture of every client.
The value of understanding and adapting to the unique way people work and behave in each organisation, has helped us make lasting changes and build long term relationships. However, we break our work with clients into key phases with specific outputs and outcomes to be achieved for clients.